Delivery Operations: From Kitchen Bump to Rider Proof
A connected delivery workflow reduces missed handoffs. Walk through assignment, status updates, COD handling, and customer notifications.
The delivery handoff problem
Delivery brands lose orders in the gap between kitchen ready, counter packing, and rider pickup. A connected workflow — POS to KDS to delivery board — keeps every order visible from prep to doorstep.
Nexovant delivery board shows orders in kanban columns: pending, assigned, picked up, out for delivery, and delivered — with rider assignment and COD tracking built in.
Proof of delivery and customer updates
Riders update status from the Nexovant rider app. Customers receive order progress notifications. COD collections log against shift totals for clean cash reconciliation at close.
Cloud kitchens and restaurant delivery arms in Pakistan use Nexovant to run counter, kitchen, and fleet on one backend.